Last Updated: 28 October 2026
This policy explains how to cancel a GrowthStart service and when we refund. It forms part of our Terms and Conditions. Nothing in it limits any right you have under the Consumer Protection Act 68 of 2008 (CPA) or the Electronic Communications and Transactions Act 25 of 2002 (ECTA).
1. Cancelling
- SiteHub and ContentEngine: cancel at any time in GrowDash, or email [email protected] from the address on your account.
- Consulting and projects: give written notice as set out in your agreement. If it does not say, 14 days' written notice applies.
- Fixed-term agreements: if you signed a fixed-term agreement, you may cancel it on 20 business days' written notice, as section 14 of the CPA provides. We may charge a reasonable amount for the time that has passed and for any early-termination cost the agreement disclosed.
A subscription cancellation takes effect at the end of the period you have already paid for. You keep full use of the service until then, and we will not bill you again.
2. Refunds: our approach
Our services are delivered the moment you sign up: your site is deployed straight away and set up to your details, and credits are available as soon as you buy them. For that reason, subscriptions and top-up credits are not refundable, and we do not offer a cooling-off period of our own. We refund only in the cases below.
3. When we refund
- You were charged in error, or charged twice.
- We cannot deliver the service you paid for, and you do not want a reasonable alternative.
- The service has a serious fault that we do not fix within a reasonable time after you report it. Under section 54 of the CPA you are entitled to services performed with reasonable care and skill, so we will put it right or refund a reasonable part of what you paid for the affected service.
- The law requires it. Where the law gives you a right that we cannot exclude (for example under ECTA or the CPA), we honour it, and we refund only what the law requires.
4. What we do not refund
- A change of mind.
- Unused time in a subscription period that you have already paid for.
- Top-up credits. They never expire, and are removed if your account is deleted. Credits lost or used up because of a fault on our side are restored to your account.
- Third-party costs we paid for you and cannot recover, such as domain registrations or licences you asked us to buy.
- Periods of suspension caused by non-payment or a breach of our Terms or Code of Conduct.
5. What happens to your site and data after cancelling
- SiteHub: your site stays online until the end of the paid period. You can ask for an export of your site and files before then. We keep a final backup for 30 days after the service ends, so that you can still ask for it, then we delete the site, its backups and its database.
- ContentEngine: automatic publishing stops at the end of the paid period. Articles already published on your site stay yours and stay on your site.
- Email subscribers and enquiries: you can export your lists before the service ends. We delete them with the rest of your data.
- If you cancel and want to come back, contact us within the 30 days. After that you would need to sign up again.
6. Cancellation by us
We may suspend or end a service for non-payment, a serious breach of our Terms or Code of Conduct, or where the service is a security or legal risk. Where we can, we give you notice and time to put it right first. If we end a service for any other reason, we refund the unused part of the period you paid for.
7. How to ask for a refund
Email [email protected] from the address on your account with your name, the service, the date and amount of the charge, and the reason. We reply within 3 business days. Approved refunds are paid within 15 days to the original payment method, and your bank may take a few days to show it.