Last Updated: 28 October 2026
This manual is published under section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA), read with the Protection of Personal Information Act 4 of 2013 (POPIA). It tells you what records GrowthStart (Pty) Ltd holds and how to ask for access to them.
1. Contact details of the company and its Information Officer
| Company | GrowthStart (Pty) Ltd |
| Registration number | 2016/178338/07 |
| Information Officer | The Information Officer of GrowthStart (Pty) Ltd (contact by email) |
| Physical address | Cape Town, 7441 |
| Postal address | Cape Town, 7441 |
| Email (requests and the Information Officer) | [email protected] |
| Website | growthstart.co.za |
2. The Information Regulator's guide
The Information Regulator has a guide, in all official languages, on how to use PAIA. You can ask the Regulator for it: [email protected], inforegulator.org.za.
3. Records available without a request
The information on our website, including our Terms and Conditions, Privacy Policy, Code of Conduct, Cancellations and Refunds policy, blog articles and help centre, is available to anyone without a request.
4. Records we hold (subjects and categories)
- Company records: incorporation documents, minutes and registers, tax and annual returns.
- Financial records: invoices, statements, accounting and tax records, bank records.
- Customer records: account details, agreements, quotes, support requests, billing and credit history.
- Marketing records: newsletter lists with consent records, enquiries, analytics.
- Hosting records: configuration and technical logs for sites we host (the content belongs to the customer).
- Supplier and partner records: agreements and contact details of suppliers, affiliates and partners.
Whether a record is available to you depends on the grounds for refusal set out in PAIA, for example the privacy of another person, commercial confidentiality or legal privilege.
5. How to request a record
- Complete the prescribed request form (Form 2, from the Information Regulator or from us on request) and email it to the Information Officer.
- Give enough detail to identify the record and yourself, say which form of access you want, and say how you want to be told of our decision. If you ask on behalf of someone else, attach proof of your authority.
- We decide within 30 days of receiving the request and tell you the outcome. We may extend this once by up to 30 days and will tell you why.
- If the request is for a record about another person, we may have to ask that person first.
6. Fees
A request fee and, if the request is granted, an access fee may apply, at the rates set by the Minister under PAIA. Requests for records about yourself pay only the access fee. We may ask for a deposit first.
7. Processing of personal information (POPIA)
Our purposes, the people and information involved, who we share it with, transfers outside South Africa and our security measures are set out in our Privacy Policy.
8. Availability of this manual
This manual is on our website and available on request from the Information Officer. We update it when our records or details change.